I am in favor too of the database copy from production to test and even 
development.
Copying a database between servers with Oracle is simple, your DBA should not 
have any problem with that.

The other reason why I think that having a copy of production in dev and test 
is to make sure that the application performs well with large amounts of data, 
which means among other things that the appropriate indexes are providing the 
expected performance benefits.

I am not a big fan of Migrator, I rather use the Admin tool (and now the 
Developer Studio) to migrate workflow. However, I have found that Migrator is 
useful tool to compare environments and produce difference reports.

-Guillaume

-----Original Message-----
From: Action Request System discussion list(ARSList) on behalf of Nicky Madjarov
Sent: Fri 05/15/09 9:07 AM
To: [email protected]
Subject: Re: Adding a Test server to our Prod and Dev Environment - Best way to 
sync Test?
 
Susan,

The most effective way, in my opinion, is to restore a copy of the prod db, 
then masage the data and start the test ar services. It will have all the data 
from prod, well loaded system takes about 4-6 hours to restore, and then you do 
the data masaging, that can be scripted as sql and runs for less than a minute. 
It may sound extreme, but it is the only clean way to find how particular 
release will affect the production environment.

Because this is labor/resource intensive operation you may consider 
establishing a release cycle, say 2x a month. This will help you to have 
everything well organized and properly planned.

Of course, nothing is bullerproof.
 
Regards,

Nicky Madjarov
phone: 973-202-4278
Find out how to bust your AR System performance @
http://www.SpeedUpARS.com
  ----- Original Message ----- 
  From: Susan Palmer 
  Newsgroups: public.remedy.arsystem.general
  To: [email protected] 
  Sent: Thursday, May 14, 2009 10:38 PM
  Subject: Adding a Test server to our Prod and Dev Environment - Best way to 
sync Test?


  ** 
  Hi Everyone,

  We are actually (finally) moving to a Sun Solaris 10 environment.  Dev server 
is built and in use.  Prod server almost done and will be in production the 
weekend of 5/30 !!  We'll have a BIGIP to two prod servers, one active and one 
as a failover if needed.  Two Oracle 10g databases using dataguard to keep 
insync.  We even will have dev and prod Crystal Report Servers (not sure I see 
the value to a dev but it completes the picture).

  The next step is inserting a Test server(s) into the mix.  It's almost 
overwhelming to go to such a 'full' environment.  It brings with it some 
process changes that are challenging.  I'd like some feedback on best methods 
you've come across.

  1.  How do you keep the Test server database reasonably current reflecting 
the Production database?  Is there a way to do this without intervention to 
clean server names or manually migrate data?

  2.  Do any of you have a situation where the production operations group is 
responsible for moving all enhancements from Test to Production and they are 
not Remedy trained?  We do have migrator but there are some inherent problems 
with using it when Forms you migrate have Audit or Archive forms.  Not sure if 
this was just a windows problems but had several situations of corrupted data 
in the past.  

  Any advice is welcome.

  Thanks,
  Susan

  ARS v7.0.1P2
  Sun Solaris 10
  Oracle 10gr2

  Susan Palmer
  ShopperTrak RCT Corporation
  200 W Monroe St  11th Floor
  Chicago, IL  60606
  Office  312-529-5325
  Cell     312-502-7687




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