Anything in the Plugin Logs on the server?

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of pascale.bo...@daimler.com
Sent: Monday, May 18, 2009 11:41 AM
To: arslist@ARSLIST.ORG
Subject: API Call not being made

 

** 
Hi all,

Hope someone has a clue about this one...

We are experiencing a sudden breakage on our production server.  And as
usual, no one did anything, nothing was changed by no one on the system,
the server, the OS or the DB or the DB server...
 But this is what is going on.

We have a basic workflow that does the following:
Active link execute on Return on field
Action: push field to from B
Filter on form B
Execute on Submit
Consume web services.

The results: arerr 92 time-out at the database ... server busy ... etc

This is not happening once in a while, but constantly now.

I ran the API, SQL and Filter logs
If I compare the logs of working and not working with the exact same
value being used, this is what I get:

I see the AL being launched the push field started then nothing, not
even the API CE being made.  The system seems to go dead (timing out
after 2 minutes) and returning the error 92.

This is only happening on workflow pushing data to form B.

The DBA checked the integrity of the tables (T, B H) and says that
everything is fine there nothing.  This is a tiny table of barely 2000
records.  
Since the DB itself was running low on memory (200Mb),  we added 2 Gb
this weekend.  Still not working. 

Any one has a clue on where to look now?

we are on AR 7.0.1 patch 003
WIN XP server
MSSQL2005 DB  on a WIN XP server

Thank you,

Pascale Boyer
Remedy Developer
Daimler Trucks North America
MP9 
Portland, OR
503-745-8712



 


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