Hi Guillaume, Thanks for the reply - All I could get out of BMC Support was "In the next ITSM patch it will be fixed". We are not sure when that will be." I did some digging and found some workflow that I think is causing the problem. Hit me up offlist if you would like the filters in question. I will let you know as soon as I get it working - I am getting close. After I get it fixed I am going to send the fix to BMC so they can expedite their ITSM patch.. ;-)
Thanks, Jase On Tue, May 19, 2009 at 11:48 AM, Guillaume Rheault <[email protected]>wrote: > ** > > Hi Jase, > > How are you?? > Hey what version of ITSM did BMC support say that this functionality was > going to work? ITSM 7.5.1? > > -Guillauem > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) on behalf of Jase > Brandon > Sent: Mon 05/18/09 4:26 PM > To: [email protected] > Subject: Creating Change Requests from Maintenance Schedules attached to > CI's > > Hello All, > I just got off the phone with BMC regarding Change Request Creation from > maintenance schedules attached to CI's. A Change Request is not generated > when the due date on the maintenance schedule comes due. According to BMC, > "This is a known defect and will be repaired in the next major ITSM > release". I almost fell off my stool - I am in disbelief that this > component > of the BMC ITIL package doesn't work. So... after all of this CMDB work, > even if you have all of your CI Data and maintenance schedules populated, > you can't get a Change automatically generated for the maintenance. > I am beyond appalled. > Has anyone else successfully gotten this to work? Written a customization, > etc? Has anyone at least gotten an email notification when the maintenance > schedule CI comes due? > > ARS 7.1 Patch 002 > Windows > > Thanks, > > Jase Brandon > QualityTechnology Services > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
