Hello All We just launched ARS 7.1 two weeks ago. Things have been running fairly well until last week when we started to see the error "ARERR 92 Timeout during database update -- the operation has been accepted by the server and will usually complete successfully : server.com"
With BMC guidance we increased the tempdb size from an initial 8MB to 1GB. The ARERR 92 error appeared to be resolved until earlier this week when we started seeing error "ARERR 382 The value(s) for this entry violate a unique index that has been defined for this form : HPD:Help Desk entry:INC000000008832 fields: " and error "ARERR 8939 The AR System Plug-In server is not responding. Cannot connect to the system at this time. Contact your AR System Administrator for assistance. : RPC: Timed out" I suspect that ARERR 92 and ARERR 382 are related, so earlier this morning I increased the tempdb size from 1GB to 5GB. This appears to have resolved these errors. However, I'm not sure if ARERR 8939 is related to this issue but restarting the arplugin.exe process appears to have resolved this issue. Our AR server is running on a Windows 2003 server R2 with 8GB RAM and the database backed is SQL 2005 running on a similar server. I'm curious if anyone else has encountered similar issues and what recommendations people have for improving performance of a system. Clearly, we are learning some new ways of tuning our system, so any tips would be greatly appreciated. Leo _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
