Do you have the install logs? Joe
________________________________ From: C Thomas <[email protected]> To: [email protected] Sent: Tuesday, May 26, 2009 10:08:27 PM Subject: ITSM 7.5.1 Install Issue ** Hello, We are installing ITSM Version 7.5.1 - We have successfully installed the AR Server and components Version 7.5 and the CMDB 7.5 and then the Patch 1. We started the ITSM 7.5.1 install, but ran into errors - At first it said " BMC Remedy Action Request System is not detected.... Approval Engine... is not the correct version... Assignment Engine is not correct version.... etc, etc...." We manually updated the SHARE:Application"Properties file - to say Version = 7.5.0 patch 001... for each of these components. But then when we bring up the ITSM 7.5.1 installer again - we get the one remaining error : "BMC Remedy Action Request System is not detected." Question I have - Does the AR Server have an entry in this form ? I do not see any entry for that now and thought the AR Server itself did not need an entry there. Has anyone run into this issue ? Any ideas how to resolve this ? We are on Oracle 10g & Solaris 10. thanks, CT _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
