Dear Joe:
Thank you for the clue. I was easily able to do with with 6.3 but
it has really bit us with our 7.1 to 7.5 upgrade.
BTW: We were unable to get the system to upgrade because our assignment
engine was only 7.1.0. Patch 0. Parch 3 was the first to put an entry
into SHARE:Properties. This destroyed our CMDB install,m requiring
database rollback before attempting again. We had so many problems
upgrading that we abandoned the effort, stripped the database, and did
fresh installs. Fortunately our 7.1 system only contained the
foundation data, not thousands of Service Desk records. (Those are
still safe in our 6.3 system.)
As for doing teh same install over and over again, there are two
.xml files that hold all the settings from each install. Blow these
away and it will install again. Otherwise it checks these files before
touching anything. Each of the installers has their own set (ARS, CMDB,
ITSM, and SLM). We did our work on Redhat Linux with Oracle 10g.
Thorin
________________________________
From: Joe DeSouza [mailto:[email protected]]
Sent: Tuesday, May 26, 2009 4:37 PM
Subject: Re: Moving databases and switching server names within
**
Thorin,
If you are talking about server names in the definitions, there is a
easier way out..
Take an XML definition file and look for the tag <Server-Name>
This tag will have the offending value so you can do a simple search and
replace for what you want to do.
And then reimport the def file..
Joe
________________________________
From: Marty.Thorin <[email protected]>
To: [email protected]
Sent: Tuesday, May 26, 2009 5:29:50 PM
Subject: Moving databases and switching server names within
**
Good afternoon:
I need to copy a fully loaded Remedy 7.5 server and its database
to another machine. Copying and updating the Linux files is easy. I
just copy then hunt and replace every instance of the old server's name
with the new server name.
I thought the Oracle 10g database would be just as easy. (All
tablespaces keep the their same name so it is ARSystem everywhere. I
will be changing the database server's name.) Last time I brought up
Remedy then went to the Admin Console and updated the e-mail engine.
I am hesitant to do this because this did not catch all of the instances
of the old name. Our 7.1 servers were a mess. We first built the
production server with the development database. Then I cloned this to
create the development server attached to the production database. Then
we fixed it so production server with production database and
development server with development database.
We started over for our 7.5 installs. I just finished doing the 7.5
production server with its 7.5 production database. The older 7.1
development server is still running. Because of a bug, you must use the
default password for ARAdmin when doing a 7.5 ARS install. We quickly
ran into Oracle lockouts. Changing the ARAdmin password to the same
value as the development server was using fixed the problem. So somehow
I missed at least one reference to the production database in the
database. (Fortunately for me, the server name change is a one letter
change: 'p' for production becomes 't' for test'. The names are the
same length.)
Does anyone have a list of where to look so I am sure I get all of the
instances found in the Oracle database?
Thank you,
Thorin
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