Hi All, Trying to find out if there is a way to keep met/Missed SLA's. Even though the term and condition has changed, if any have been met/missed prior I want them to stay.
If they are In Process then I understand them dropping off. Basically I have an SLA that applies to all priorities except one LOW. I don't want this SLA to get attached if the priority is LOW. Issue is when Ticket is set to Low. Anyone do anything like this. Thanks Tim _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
