Rob, It sounds like the issue I had with BMC last year. We needed to work with the back line people to get the issue resolved. I know they needed to patch a couple of the filters, however, I just dont remember which ones.
I will see if I have any notes on it, but make sure you have the latest patch of SLM installed. Howard On Wed, Jun 3, 2009 at 10:16 AM, Rob Cvetkovski <rcvetkov...@burntsand.com>wrote: > ** Dear fellow ARListers, > > I have an issue with SLM. I have 2 Milestones (80% and 100%) setup with 2 > different actions (obviously!). > When one Milestone fails, the SLM color on the top right hand corner of the > incident remains green, until the 2nd Milestone fails, then turns red. The > total escalations on the SLM tab sets to 1 and 2 respectively when each > Milestone fails. One thing I do notice as well is when the first Milestone > fails the SLM Status remains "Within the Service Target" when I believe it > should set the status to "Service Target Breached" on yellow. When all > Milestones fail, it sets the SLM Status to "All Targets Breached". > > When an incident is created with multiple targets - and one target fails, > the SLM color turns yellow then red if both targets fail. > > My question is....is this behaviour out-of-the-box for SLM to only turn > yellow if one of multiple targets are attached or should it ALSO turn > yellow with different Milestones as well? The customer is asking that if 1 > Milestone fails that it turn yellow. > > I've created a ticket with BMC and tried some of their "methods" of > resolving the issue. > I've rebuilt the data sources (filters), I have referenced KB20013624 and > modified the INT:HPDSLM:MeasurementStatusUpdate filter with the correct > database values and still get the same issue. We are on AR 7.1 - patch > 6....ITSM 7.03 patch 6 on SQL 2005. > > Has anyone experienced this before? Please let me know. > > Thanks > Rob Cvetkovski > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
