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Hi, We have the same issue here. I never had time to report or investigate it, but suspect it is caused by the way fields are overlaid on the form. You may need to open the form and just bring the question 7 character field to the front. Regards Jiri Pospisil IT Department - Service Support LCH.Clearnet -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of lee Sent: 09 June 2009 20:34 To: [email protected] Subject: User tool and Service Request Management 2.1 expand box issue I can't find any info on this on developer network, bmc knowledge base or here. Has anyone encountered the issue in 7.1 patch 6 (or any patches) where the expand box doesn't work for some fields in Request Entry service reqeusts? It works in the web client but not the user tool. For example, Question #7 would be a multiline answer but clicking on the expand box won't bring up the text box. But in the web client it does. It happens on Question #3, #7 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" ************************************************************************************************* This email is intended for the named recipient(s) only. Its contents are confidential and may only be retained by the named recipient(s) and may only be copied or disclosed with the consent of LCH.Clearnet Limited. If you are not an intended recipient please delete this e-mail and notify [email protected]. The contents of this email are subject to contract in all cases, and LCH.Clearnet Limited makes no contractual commitment save where confirmed by hard copy. LCH.Clearnet Limited accepts no liability, including liability for negligence, in respect of any statement in this email. LCH.Clearnet Limited, Registered Office: Aldgate House, 33 Aldgate High Street, London EC3N 1EA. Recognised as a Clearing House under the Financial Services & Markets Act 2000. Reg in England No.25932 Telephone: +44 20 7426 7000 Internet: http://www.lchclearnet.com ************************************************************************************************* _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
