Jack,
If you export the AL guide -- can you see how it is corrupt somehow?
Or -- was it only corrupt in memory.
If it was corrupt - on an export -- then I guess there is a chance to
write a util to find stuff like this.
Wondering...
-John
On Jun 19, 2009, at 11:24 PM, Covert, Jack wrote:
**
Well, we finally got somebody good on the phone from BMC. Man I hate
having to deal w/ their first level support. Crazy how bad it is and
they won’t escalate, it took hours!!!!
Anyway, we figured out it was a bad AL guide. It hadn’t been
modified, not sure what happened but it was corrupted. We restored
from another server and the problem was resolved. I’lll spend all
next week doing root cause analysis and in meetings now because of the
outage L.
Jack Covert
Corporate IT
Remedy Support Team
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