Kevin Jin, All transactions in AR System are authenticated. Without seeing the inbound XML I would have to guess that you are not supplying the AuthenticationInfo element, or at least not supplying a password.
The ARS implementation of web services includes an XML element (in the Header section) named AuthenticationInfo to allow a user to authenticate to the ARS web service. That element has these sub elements: userName, password,authentication, location, and timeZone. (These can be null elements: authentication, location, and timeZone) However, there is a special case too. If you have your Mid-Tier configured with a default authentication for web services, then the Web Service client can leave the AuthenticationInfo element out of the XML and the Mid-Tier will use the configured account automatically. However, be warned. Using this feature does not restrict any user of ARS web services beyond the permission that this configured user is granted. So if you use this route, please be very limiting in what access this default user is granted. Hope that helps. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. 2009/6/22 Kevin <[email protected]>: > hi, all > > when I pushed value to Interface form though the WebService, I met the ARERR > 149, says "A user name must be supplied in the control record." > > any ideas? > > > > > ________________________________ > Best Regards, > > 金 恺 （Kevin Jin） > Professional Service Consultant > BMC Software China > Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China > Tel. +8621-6135-7233 > Fax: +8621-6135-7232 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
