Hi All, Basically this weekend we started using SLA business times, this I believe is causing the spike. I found KB 20004261 that talks about this fixed with 7.1 patch 3
We are on 7.0.1 patch 2, so I am wording if anyone else ran into this issue. I put in business weekend hours and the spiking is still high 50 %, but not the 90-100 % we have noticed From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Foy, Nathan Sent: Monday, June 22, 2009 10:41 AM To: [email protected] Subject: Re: CPU spike 100% We noticed CPU spikes when NTE: workflow started sending out a high volume of email notifications. This could be a contributor. Nathan Foy IBM Global Technology Services E-mail: [email protected]<mailto:[email protected]> On Jun 22, 2009, at 9:37 AM, "Robert Molenda" <[email protected]<mailto:[email protected]>> wrote: ** Agree with Axton - and if it happens at a certain period after ARServer restarts it could be an escalation as well. On Mon, Jun 22, 2009 at 5:58 AM, Axton <[email protected]<mailto:[email protected]>> wrote: You need to dig a little; there could be a thousand causes based on the description provided. What process is using the cpu? If it is one of the Remedy processes, what do the logs show? Axton Grams On Mon, Jun 22, 2009 at 7:42 AM, Tim Rondeau<[email protected]<mailto:[email protected]>> wrote: > Hi All, > > Getting CPU spike of 100% consitantly. Restart stays fine and then goes up > to 100% again. > > We are on Arserver 7.1 patch 2. Windows 2003. > > I noticed an SLM patch for 7.1 patch 3 fixes a loop for next Business Time > Get Next window. Has anyone had this issue on 7.0.1 and how did they resolve. > > Thanks > > Tim > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at > www.arslist.org<http://www.arslist.org> > Platinum > Sponsor:[email protected]<mailto:sponsor%[email protected]> > ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor:[email protected]<mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" -- If it were not for the gutter, my mind would be homeless! _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ CONFIDENTIALITY NOTICE: The information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or if you received this message in error, then any direct or indirect disclosure, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the ServiceMaster Help Desk immediately by calling (866) 597-4321 and by sending a return e-mail; delete this message; and destroy all copies, including attachments. Thank you.
