I had shut down the app before the backup so I don't think that was the
problem - and this was a DEV system with only a couple of people on it.
 
However, I'd prefer to trust the logs over my memory.  I'll go and see
what the data proves.
 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
[email protected] 
O 715-592-5185 
C 715-410-8056 

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Dennis Ruble
Sent: Monday, June 22, 2009 11:59 AM
To: [email protected]
Subject: Re: Root cause of Nextid out of wack after DB restore


** 
Was the backup an offline backup?   

We've had the same thing happen when doing backups with users online.
The database does the backup alphabetically making arschema one of the
first tables backed up.  Users can still create tickets which gets their
C1 higher than nextid was in arschema when it was backed up.   

We've gone to offline backups or have shut down AR System when we need a
clean restore.  The other thing that would probably work would be to
make an additional backup of arschema AFTER the full db backup and use
that in your restore. 

HTH 

Regards, 
Dennis Ruble 





William Rentfrow <[email protected]> 
Sent by: "Action Request System discussion list(ARSList)"
<[email protected]> 

06/22/2009 11:41 AM 
Please respond to
[email protected]


To
[email protected] 
cc
Subject
Root cause of Nextid out of wack after DB restore

        




** 

We were doing some destructive data cleansing - we knew we'd wreck stuff
so before hand we had the DBA take a DB backup (oracle 9i, ARS 6.3 patch
20 running CSS - not that it matters). 

After we were done we had a restore of the full database done.
Immediately we started getting index errors, etc, so I check the nextid
versus the max(c1) for a few tables and found they were out of wack (ie,
max(c1) > nextid for a particular table). 

I know how to fix this of course - it's pretty straightforward SQL and
I've had it happen a few times over the years - yet I've never been able
to pinpoint a root cause.  Has anyone else found out why?  The DBA says
she dropped all users and objects and then restored so I'd have to
assume the synch error occurs before the database is backed up. 

William Rentfrow 
Principal Consultant, StrataCom Inc. 
[email protected] 
Personal blog: www.williamrentfrow.com <file://www.williamrentfrow.com/>

O 715-592-5185 
C 715-410-8056 

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