Besides clearing all cache, both User Tool disk cache and the browser cache, try replacing the ar_wut.js file located in the User Tool Installation directory under the *lib* folder. On machines were the navigation-bar is working, pick up the ar_wut.js file and replace it on the machines were its not working. Seen instances were the same is not updated in few cases of upgrades.
Regards, Ravishankar. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Murtuza B Sent: Wednesday, June 24, 2009 9:24 AM To: arslist@ARSLIST.ORG Subject: Re: Empty Navigation Bar ** That happened to some of my users when they were using the 7.1 user tool with a 7.5 server... -Murtuza. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Tuesday, June 23, 2009 6:05 PM To: arslist@ARSLIST.ORG Subject: Re: Empty Navigation Bar ** I think so, but not sure why that would matter. The navigation bar appears to made of all JavaScript. On Tue, Jun 23, 2009 at 3:23 PM, Rick Cook <remedyr...@gmail.com<mailto:remedyr...@gmail.com>> wrote: Does the client have a JRE installed? Rick ________________________________ From: Frank Caruso Date: Tue, 23 Jun 2009 15:21:31 +0300 To: <arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>> Subject: Empty Navigation Bar ** Have a desktop that refuses to show links in vertical navigation bars on any ITSM form. It is not a permission issue. Cleared out all cache files but that did help. Any thoughts? (Unfortunately I am not able to access the arslist archives) _Platinum Sponsor: rmisoluti...@verizon.net<mailto:rmisoluti...@verizon.net> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
