http://www.surveysystem.com/sscalc.htm http://www.sciencebuddies.org/science-fair-projects/project_ideas/Soc_participants.shtml http://stattrek.com/AP-Statistics-2/Survey-Sampling-Bias.aspx http://en.wikipedia.org/wiki/Sampling_(statistics) http://www.custominsight.com/articles/random-sampling.asp
Axton Grams On Tue, Jun 23, 2009 at 12:36 PM, Chris Ingalls<chris.inga...@tema.toyota.com> wrote: > ** > Hello ARSList, > > I would like to benchmark some data around Survey Responses to the Service > Desk. I found an industry website that says: "A high response rate is the > key to legitimizing a survey's results . . . and the standard response rate > is 13%". This makes good sense to me for "ticket based" surveys. A higher > percentage seems very unlikely due to volume and repeat submitters. What I > would like to know is, what do other companies target or what do you think > is a good ticket based survey response rate like we have in ITSM? > > Thanks for your time. > > Chris Ingalls > Toyota Motor Engineering & Manufacturing North America (TEMA) > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
