Extreme slowness in McAfee may be related to a serious bug introduced in a McAfee update some months ago. Under normal operation even with a Remedy server the McAfee load "should " not be that noticeable (but is NOT insignificant). I have had to uninstall McAfee on all machines due to this problem. McAfee support indicates that an uninstall and reinstall will fix this but alas this was not the case. You will find a lot of references to this problem if you Google for it. As for exceptions, McAfee monitors running processes. I would disable this at least for all Remedy processes or the entire server. I would also disable outgoing Email scanning if the Email Engine is running on a McAfee controlled machine. I would try my best to dissuade McAfee usage on an ARS server entirely. Presumable you are behind a firewall. Viruses can be had if you are handling incoming email attachments or other ARS attachments (from an unscanned source). I leave it to others to describe the ARS security features and limitations. Cheers Ben
_____ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tom Shurmur Sent: June 26, 2009 3:51 PM To: [email protected] Subject: McAfee Issues ** Happy Friday, I have a client that runs McAfee on all client and servers (Except Database Servers). This is causing extreme slowness. The Server Admins have agreed to build in exceptions for Remedy but have requested we supply the exceptions for them. Would anyone know what exceptions need to be added to McAfee for Remedy App Server: Windows 2003 Platform Remedy Version: 7.1 patch 6 Database: Oracle DB Server platform: Linex Thank you for any help that can be provided Tom Shurmur _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
