Gavin,
If you get it running, please let me know.  We've been running without it 
for several years for the same problem.  Priority wasn't high enough to 
persue it further and support was no help...

Thanks,
Dennis Ruble




"Coleman, Gavin" <[email protected]> 
Sent by: "Action Request System discussion list(ARSList)" 
<[email protected]>
06/26/2009 09:21 AM
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Subject
ITSP v 4 CI Viewer






** 
Hi List ? I?m trying to get the CI Viewer working on ITSP v4. I?ve 
installed (I think) the correct files. In the following directory, I have 
put the following files:
 
Location:              C:\Program Files\AR System\Mid-Tier\ci_viewer
 
Files:                      ci_error.jsp
                                ci_login.jsp
                                ci_login_bg.jpg
                                ci_start.jsp
                                ci_viewer.jsp
                                en_ciViewer.jpg
                                en_classes.jar
                                en_images.jar
                                fr_ciViewer.jpg
                                fr_classes.jar
                                fr_images.jar
                                itsp_login.jar
 
Location:              C:\Program Files\AR System\Mid-Tier\WEB-INF\lib
 
Files:                      itsp_login.jar
 
When I click on the CI Relationship Viewer, I get the following errors:
 
C:\Program Files\New Atlanta\ServletExec AS\<SERVER NAME> 
\ServletExecData\default\ARSYSTEM\pagecompile\_ci_viewer\_ci_viewer_xjsp.java:25:
 
package ars.login does not exist
import ars.login.login;
 
What is this package? Where does it sit? Could somebody give me a copy?
 
Failing that ? any other suggestions?
 
 
Many Thanks,
 
 
 
 
Gavin Coleman
Senior Analyst/Programmer 
Computacenter (UK) Ltd
Services & Solutions
Hatfield Avenue
Hatfield, Hertfordshire, AL10 9TW, United Kingdom
T: +44 (0) 1707 631662
E: [email protected]
W: www.computacenter.com 
 
**********************************************************************
COMPUTACENTER PLC is registered in England and Wales with the registered 
number 03110569. Its registered office is at Hatfield Business Park, 
Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (UK) Limited is registered in England and Wales with the 
registered number 01584718. Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (Mid-Market) Limited is registered in England and Wales with 
the registered number 3434654. Its registered office is at Hatfield 
Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
COMPUTACENTER (FMS) Limited is registered in England and Wales with the 
registered number 3798091. Its registered office is at Hatfield Business 
Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW
 
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