I just recently started looking at the rrrChive tool, and it looks pretty handy. I was considering using it to move some ITSM data, that the Data Management Tool doesn't move, from one server to another. The target server is a brand new install and basically only has out of the box sample data.
Near as I can tell, when using the "SYNCTOTARGET" transfermode, rrrChive uses the Request ID field to indicate identical records. Does anyone know if there a way to tell it to use other fields for that comparison? For example, if I were comparing operational catalogs on two servers, its the values in Tier1 through Tier 3 that say whether the data on the two servers are the same, not the request id. I'm concerned that if I don't keep the request id's in synch for every form, things will get ugly quick. And that possibility is made clear by the necessity of the DMT, but alas, it doesn't move everything. The other question I had, is that if I use rrrchive to move support groups, will the corresponding records on the Group form automatically get created? I can look on Monday, but was hoping for a quick answer this weekend. (does rrrchive trigger submit/modify filters, or only merge?) I know I'm in a dicey area, so any words of wisdom or "gotchas" type advice is appreciated. Thanks, Thad Esser Remedy Developer "Did you ever wonder why we had to run for shelter when the promise of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd *IMPORTANT NOTICE: This communication, including any attachment, contains information that may be confidential or privileged, and is intended solely for the entity or individual to whom it is addressed. If you are not the intended recipient, you should delete this message and are hereby notified that any disclosure, copying, or distribution of this message is strictly prohibited. Nothing in this email, including any attachment, is intended to be a legally binding signature. * _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
