Is it generating a value for the InstanceId field? If not, that may be your problem, as that needs to be unique on both the HPD:IncidentInterface_Create and HPD:Help Desk forms. Check your filter logs and see if you see it setting InstanceId. If not, you may need to work with BMC support to determine why that's not working correctly. Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kevin Sent: Thursday, July 09, 2009 10:00 PM To: [email protected] Subject: problem with importing incident
** Hi, all I have met a problem, when I used the BMC Import tools to import Incidents, the first record generated successfully, but the second was not. The second record even not import to the form HPD:IncidentInterface_Create and no filter executed, included the filter that generat the INC Number. there is the error 382 shows "The values for this entry violate a unique index that has been defined for this form." but I just map this field following the document: Action CREATE Last_Name First_Name Status Service_Type Impact Urgency Summary Reported_Source has anyone meet this before? any advice will be helpful ________________________________ Best Regards! Kevin, Jin Leadtrust, Hangzhou, China ---------------------------------------------------------- Add: Floor 8, Huaxing Centry Building, No.317 Wantang Rd, Hangzhou, 310012 PRC Tel:086-0571-87397397 Fax:086-0571-87397399 Mobile:13777801411 Web:www.leadtrust.cn _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
