Mark, If that is not an option as well for whatever reasons and you wish to take an easy OTB way out, there are integration systems out there available, such as TIBCO (I have used this in the past - works like a charm). I haven't used this with the later version of the ARS, but when I last used it I was working on a project using ARS 6.3, and found that it was easy to setup and configure.
Cheers Joe ________________________________ From: LJ Longwing <[email protected]> To: [email protected] Sent: Monday, July 13, 2009 11:14:07 AM Subject: Re: Integration with other ticketing systems ** Mark, As mentioned, Web Services are a good way to do this, but it really depends on the capabilities of the other system, what sort of calls can it make to integrate with ARS? If it can't make WS calls, then runprocess may be an option, if you use a command line tool that performs an API update to the remedy system you should be able to go from there. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mark Hofman Sent: Monday, July 13, 2009 6:07 AM To: [email protected] Subject: Integration with other ticketing systems ** Hi, Can anyone recommend a way to integrate a proprietary system with ARS. Users should open tickets in ARS then our system should be notified with the ticket details and a corresponding ticket will be opened. The ticket will be processed in our system and we want to update the status of the ARS ticket upon certain events (approve, close etc.). Finally we want to tell ARS that processing is complete and the original ticket can be closed. Should we use email an API or something else? Thanks, Mark. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
