Does it cost extra to get those ARS User licenses with your Service Desk licenses? If so then that doesn't see fair for any companies who may have purchased AR and customized their apps and then later purchased the ITSM applications to replace or add to their Remdey applications. There could be cases where you just need application licenses and not AR user licenses.
Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 1:32 PM To: [email protected] Subject: Re: Apologies -- Need Help with Licensing Thanks for the replies. I'm told now by a team of folks who made a very recent purchase of licenses that the license model is changed. According to these folks I spoke with (who may be mistaken), in the past, the model was as you describe it below -- a technician needed an ARS license (fixed or floating) and an application license (fixed or floating). Now I'm told that there is no such thing as an ARS user fixed/floating license, per se. I'm told that the ARS user license license is BUNDLED along with the application license. So for example, if I purchase 400 BMC Remedy Service Desk licenses, I EFFECTIVELY get 400 ARS user licenses and 400 Service Desk licenses. Thoughts? Norm -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Tuesday, July 14, 2009 9:48 AM To: [email protected] Subject: Re: Apologies -- Need Help with Licensing Norm, It's not simple, and I believe there is a whitepaper about it that I am too lazy to look up right now. Basically, you have multiple levels of licenses. So if you were setting up a new server and wanted to log in as a user for Incident Management, you would have to have: 1) AR Server License 2) Service Desk (Incident Management) Application License 3) AR User Floating or Fixed license 4) Application User Floating or Fixed license Obviously, the user licenses are where you need to have multiples of, and you only need one of the first two per server. I hope this helps clarify things a bit for you. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT Sent: Tuesday, July 14, 2009 9:10 AM To: [email protected] Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
