Excellent thread that got me going in the right direction. The data management tool is pretty cool. I was able to leverage it's existing update functionality to update the Login ID fairly easily by pushing an entry into DLD:SYS:DataWizAction and creating a copy of the DLD:DAT:LoginID_Update_G filter to fire on Submit during my People import process.
Jon On Fri, Aug 29, 2008 at 10:55 AM, Jim Coryat <jcor...@micron.com> wrote: > Some excellent suggestions everyone! > > Thank you for your input. Now I get the task of looking through each > one and see if I have a fit into my project... > > > ~Jim > > -----Original Message----- > From: Peter Romain [mailto:p.romain.arsl...@parsolutions.co.uk] > Sent: Friday, August 29, 2008 2:32 AM > Subject: Re: Changing username and name in ARS - Need advice > > The BMC Data Management Tool (Patch 9005) includes the ability to change > a > person's name and login id. > > You could run it against your system to get a count of records in the > affected forms to help confirm your analysis. > > The tool uses a wizard to make the changes one at a time. I don't know > how > easy it would be to include it in your automation. > > Cheers > > Peter > > > > > > We are running ARS 7.1, with the ITSM suite version 7.0.01. We have > > implementing an identity management solution and as part of that we > need > > to handle changing usernames and their full names through automation. > > Currently we have a process that imports the user data from SAP and > > inserts, updates, deletes the corresponding user in Remedy. We > utilize > > LDAP for authentication so password management is not an issue. On an > > initial query I found ~26 forms that look to be of interest that may > > need to be updated. I excluded log files due to the fact that it is > > history and wanted to avoid changing history. Asking BMC support why > > their application does not do this out of the box, I basically got the > > blank stare and "It functions as designed". How do you handle > username > > and name changes for users without breaking the relationships created > in > > the ITSM suite? I find it hard to believe I am the first to come > across > > this. > > > > Thank you for any advice you can spare, > > > > Jim Coryat > > > > > > > ________________________________________________________________________ > _______ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
