Hi Lister, We recently upgraded from ARS 6.3/ITSM 6 to ARS 7.1/ITSM 7 and migrated our Remedy to AIX server as well. However we have been noticed there is a hiccup on Remedy user tool after the tool is on idle (not using the tool) for like 20 minutes or more. It seems like it's taking time to reconnect to the Remedy server. After the 15-30 second wait (some users said taking up to 2 mins), then the performance is fine until the user tool put on idle again.
Have anyone experienced similar behavior? We are on following environment: Remedy: ARS 7.1 Patch 05 Application: ITSM 7.0.3 Patch 08 Remedy and database servers: AIX 5.3 Database: Oracle 10G user Tool: ARS 7.1 Patch 04 or 06 Thanks in advance, Jason Lin Programmer Analyst UCSF - OAAIS - Application Services - Remedy 1855 Folsom Street San Francisco, CA 94143 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
