Hi all,
If you have a stable installation of ARS 6.3 on Solaris, I would like to know
what ARS patch you have and what is your Solaris version/patch.
The story is that our ARS server (HelpDesk 5.x app, 20-40 users at a time) was
running fine for 6 months or so. Suddenly last Thu, arserverd started using 50%
more memory (2.5 GB), more than the installed RAM (2 GB). Resulted in a lot of
swapping and sporadic general slowness.
Next day server completely froze for half an hour, without apparent reason and
then came back fine. The only Remedy error that was logged 15 mins after freeze
was:
Dispatch : Timeout during database query -- consider using more specific search
criteria to narrow the results, and retry the operat
ion (tamarind) ARERR - 94
It seems to be a symptom, not the cause. DBAs swear there is nothing at their
end. tnsping from arserver to db did show 370ms as opposed to the usual 10 ms.
It's being attributed to issue at the remedy box.
Apart from the above, nothing remarkable in logs anywhere in Remedy, OS or
database (Oracle 9.x on separate machine). That night, we rebooted the machine.
ARS came back to using just 350 MB memory and all was fine. Two days later
suddenly jumped to using 550 MB. Somehow, I lost the filter, db, api log of
that period. Today arserverd memory use seems to be stable, though overall
memory consumption in the box is slowly trending up. A few users have reported
general slowness at times.
I am trying to analyze detailed Remedy logs for slowness and also trying to
figure out which process is causing the upward trend in box's memory use (it's
not arserverd). Also considering going to the highest patch, 25.
It seems our administrators applied solaris patches at various times recently.
I don't have detailed info, but something there might have interacted with some
issue in ARS.
Back to the question, I would like to know any experience regarding stability
of anybody else using 6.3 on Solaris.
Thanks.
ARs 6.3 p20
SunOS 5.9
Oracle 9.2 on a separate Sun box.
HelpDesk 5.x app
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