Hi,
I did change the java pool sizes min = 1024 and max = 1536 (BMC
recommended). tomcat is not crashing.
I'm able to access all the out of the box applications (Helpdesk, Change
module, requestor console, etc) but the custom built application which
throws the HTTP 500 error (generic error) as follows.
java.lang.NullPointerException
at com.remedy.arsys.goat.field.GoatField.addToOutputNotes(Unknown
Source)
at
com.remedy.arsys.goat.field.FieldGraph$Node.recurAddToOutputNotes(Unknown
Source)
at
com.remedy.arsys.goat.field.FieldGraph$Node.recurAddToOutputNotes(Unknown
Source)
at com.remedy.arsys.goat.field.FieldGraph$Node.access$1200(Unknown
Source)
at com.remedy.arsys.goat.field.FieldGraph.instantiateFields(Unknown
Source)
at com.remedy.arsys.goat.field.FieldGraph.getHTMLData(Unknown Source)
at com.remedy.arsys.goat.field.FieldGraph.transmitHTML(Unknown Source)
at com.remedy.arsys.stubs.FormServlet.requestDispatch(Unknown Source)
at com.remedy.arsys.stubs.FormServlet.doRequest(Unknown Source)
at com.remedy.arsys.stubs.GoatServlet.postInternal(Unknown Source)
at com.remedy.arsys.stubs.GoatHttpServlet.doPost(Unknown Source)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:710)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:803)
at
org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:269)
at
org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:188)
at
org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:213)
at
org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:174)
at
org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)
at
org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)
at
org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:108)
at
org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:151)
at
org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:874)
at
org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConnection(Http11BaseProtocol.java:665)
at
org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:528)
at
org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorkerThread.java:81)
at
org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:689)
at java.lang.Thread.run(Thread.java:595)
- Servlet.service() for servlet FormServlet threw exception
Appreciate your response,
J
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