It's Ross here from Open Spaces ITSM Recruitment in London yet again. I am also looking for a UK security cleared BMC Remedy ITSM Support Specialist.
Responsible for the continued design, upgrade and configuration of a service oriented and ITIL aligned BMC Remedy V7.x solution. The individual will own and deliver a solution that facilitates and is aligned with a core set of ITIL based infrastructure processes, e.g. Incident, Problem, Change, Asset etc ? The Remedy components form part of a larger service management solution using numerous BMC products such as Service and Event Impact management, Atrium CMDB 2.x, Performance Assurance, Performance Manager, Portal, TM ART and Impact Solutions. The role requires that the applicant integrates effectively and seamlessly with other members/projects/work streams within the overall service management programme. At least 3 years demonstrable hands on experience in the support of the design, installation and upgrade, configuration and operation of BMC software's Remedy product set, this must include recent and valid experience with V7.x and preferably within a highly secure environment. Demonstrable support and implementation experience with Remedy components such as Remedy AR/Service Desk, Dashboards, Remedy Change Mgt, Remedy Asset Mgt, Remedy Flashboards, Remedy Migrator, BMC Service Level Mgt, Remedy EIE, Atrium etc? Experience and understanding of Remedy data integrity and security aspects. Demonstrable achievements in Remedy solution integration and enhancement with Service Desk functions. Demonstrable achievements with aligning and complementing people and ITIL processes with Remedy technology. Understanding of Remedy database architectures and schemas. Demonstrable experience working in highly secure and logically/physically hardened environments. High-level of ITIL awareness Excellent interpersonal skills, with the ability to communicate at all levels* Ability to operate effectively within a highly pressurised environment and to tight deadlines Self motivated Ability to act on own initiative and take ownership of tasks and deliverables. The successful applicant will either carry current SC Clearance or would be eligible to apply for such. Best regards Ross McMahon Senior Account Manager For and on behalf of Open Spaces Ltd Tel: +44 (0) 1932 562900 Mob: +44 (0) 7940 329433 Fax: +44 (0) 1932 567160 EMail: [email protected] www.openspaces.co.uk -- View this message in context: http://n2.nabble.com/Open-Spaces-ITSM-Recruitment-in-London---BMC-ITSM-Opportunities-in-the-UK-tp3302362p3302362.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
