If you have him turn on Active Link logging you will be able to tell what Active Link is throwing the error, then you can check its actions to determine why it's search is causing it to not match.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of RMUSR2009 Sent: Friday, July 24, 2009 6:34 AM To: arslist@ARSLIST.ORG Subject: Dialogs/ Pop ups on Mid Tier - Remedy version 7.1 One the user is facing this strange issue. When he tries to search the web for Incidents or Change Requests, he gets a dialog box with an error "No item matches active link conditions; this operation has been defined so that no match generates an error. (ARERR 9278)" on clicking Ok, one more web dialog appears "Data Types are not appropriate for relational operation (ARERR 313)" followed by a confirm save request dialog box. This user has only Incident viewer and Infrastructuer change Viewer permission. This absolutely works fine on the QA environment for the same user with same permissions. When I login with my Id on his machine, it works fine for me without any pop ups. This issues is there for his entire group. I tried deleting cookies, but didnt help. Has anybody faced this issue before? Please suggest. -- View this message in context: http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24 643387p24643387.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
