I believe what you want is Allow Guest Users - Unchecked Cross Reference Blank Passwords - Checked Authenticate Unregistered Users - Unchecked
This will tell the system (the last one) that if they aren't in the user form, they would be guest and you don't want them in the system (the first one). If they have a user account, and the password is blank, use AREA to authenticate. This is the configuration we are using and it works well...we don't have Chaining turned on, we are using 'old school' of ARS-AREA. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Monday, July 27, 2009 5:01 AM To: [email protected] Subject: Authentication Issue ARS 7.1p5 on Windows Using Windows domain to validate users with a blank password. Have Authentication Chaining Mode setup as ARS-OS-AREA and to not Allow Guest Users. Authentication is working as expected except for users who are on the domain but DO NOT have a Remedy user record. They are authenticated and then allowed to access Remedy as a guest user - we have told the system to not allow guest users. I've tried different combinations of authentication settings but cannot get ARS to reject the users who do not have a Remedy account. This confuses many users as they appear to be allowed to access Remedy but then do not see any links on the Home page. Is it possible to configure ARS so that domain authenticated users are not allowed access if they do not have a Remedy user record? Thank you. Frank ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
