I've had the opposite experience in many cases. However, I've found that there are often significant differences between the web client and the user tool. In my experience, once the web client has cached the forms being accessed, it is often faster than the user tool to bring them up. For example, in our environment, it can take upwards of 15-30 seconds to open the Incident Management Console in the user tool, while it comes up within a couple seconds in the web client. I've seen similar issues with the Asset Management Console. At my last position, it would often take about 12 seconds to load in the user tool but came up faster once cached in the web client. The difference is even more noticeable over lower bandwidth connections including WANs to distant locations.
Other than that, things really aren't the same; the network topology and speed and the client used really can have a very significant impact on response times. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Monday, July 27, 2009 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: Discussion Topic: ITSM 7.0.3 Response times ** I haven't really timed these operations, but I haven't seen it take a significantly long time that caused much concern. Have you checked running the queries that happen directly from the database? Joe ________________________________ From: Shafqat Ayaz <shafq...@yahoo.com> To: arslist@ARSLIST.ORG Sent: Monday, July 27, 2009 4:37:25 PM Subject: Discussion Topic: ITSM 7.0.3 Response times ** Hi All I am trying to find out some kind of optimal time responses for my ITSM 7 system. I realize that it depends on a heck of lot of variables but let us for the time being assume all other factors being the same, what kind of response times do you get on your systems when You click on say for example Requestor Console from the home page Click on the Incident Managment Console Click on Search from the Incident Management Console Try to create a new request starting from the home page if any of you have ever timed these operations and would not mind sharing the data I would be extremely grateful. Many thanks in advance Shafqat Ayaz _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
