Hi All, I have configured two resolution SLA's for 75% and 100% milestones for a support group.I have checked the workflow of notification engine which sends these notifications to Case Assignees/Assignee Groups.The workflow is correct as the time difference between 75% milestones notifications and 100% notifications to case assginees is showing the configured time in NTE:Notifier Log form.
But,the problem is that email for these notfications for 75% and 100% are sent at the same time to support person. Please help on this. Regards, Sachin -- View this message in context: http://www.nabble.com/SLA%27s-firing-at-same-time---Please-Help-tp24951106p24951106.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
