Hi Doug, I have cross checked the same in the SHR:ConsolidatedList and found that the request Entry ID is correct. But the problem is when i grant public permission to the Case ID+ field, i am able to view old tickets via webservice. Is there any other way to view the tickets?
Regards, Kiran. On Fri, Aug 14, 2009 at 5:15 PM, Tanner, Doug <[email protected]>wrote: > ** > > > > Remember your Requester Table is referencing SHR:ConsolidatedList, my guess > is your true Help Desk case Number is not being populated on the > SHR:ConsolidatedList entry (Record Entry ID) > > > > Doug > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *JLK jl > *Sent:* Friday, August 14, 2009 6:51 AM > *To:* [email protected] > *Subject:* Fwd: FW: Urgent Help needed > > > > ** > > Hi List, > > > > ARS 6.3 > > ITSM 6.0 > > I have a web service through which I am trying to raise remedy tickets. > > The tickets are successfully getting created but I am not able to open > those tickets from the Remedy Requester page(after double clicking the > tickets from the Remedy Requester page) > > It is throwing an error as given below. > > [image: cid:[email protected]] > > Can you please help me on this. > > Thanks & Regards, > > Kiran > > > > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > > DISCLAIMER Important! This message is intended for the above named > person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the > intended recipient of this e-mail and have received it in error, please > immediately notify the sender by return email and then delete it from your > mailbox. This message may be protected by the attorney-client privilege > and/or work product doctrine. Accessing, copying, disseminating or re-using > any of the information contained in this e-mail by anyone other than the > intended recipient is strictly prohibited. Finally, you should check this > email and any attachments for the presence of viruses, as the sender accepts > no liability for any damage caused by any virus transmitted by this email. > Thank you. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
