Mark, Premature exiting (from an Active Link Guide) on a Friday morning is never a good thing.
More seriously.... I think a few more details from you might be very helpful to understand what is going on. A fundamental design consideration of AR System is that all work flow (Active Links, Filters, Escalations, Web Services) happen in the context of an ARS Form. If for some reason during the work flow that instance of the form "goes away" then no other work flow that would have been in that execution sequence will be triggered. (Which is also true if an error of some kind happens.) There is a (kind of) good picture of this concept here: Ref: Workflow-Objects-710.pdf Pg. 150 "Figure 7-1: Active link processing" I have a set of Active Links that I attach to a form when I have questions about what Execute On conditions are being tripped during work flow. ( They just do simple Message actions saying "Execute on "Search" started". And if you want to avoid seeing the messages, like if you have to do this on a live production server, then just set a display only field with the string instead of using a message action. Then you at least see the string in an Active Link log. :) ) It can be helpful to see what is happening vs what you think should be happening. So if I understand the triggering conditions then I think the problem is that you are breaking the operation by what you are doing. Let me try to explain what I think you said is going on. Active link #1 (fires on Search) Calls a guide "Guide_on_Search" Active Link "Guide_on_Search:First Active Link" fires: And it does something that opens a form or in some why closes the existing window. Maybe it does a "PERFORM-ACTION-APPLY" or a "PERFORM-ACTION-ACTIVE-LINK" ? I think the form mode may have changed at this point and in effect "exits the guide" because the form context changes. Then the results are returned to the client and the "After Search" (or is it "Display" or "Window Loaded"?) workflow is triggered and the second guide is called. I think if you can be more explicit about what triggering conditions your using we maybe able to point you in the right direction. However, as a simple minded suggestion... Is there a reason why the two active links from the first guide should not be in the second guide? -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Fri, Aug 21, 2009 at 9:16 AM, Mark Seiler<[email protected]> wrote: > ** > > Hi All, > I have an AL Guide containing 3 active links. The first one executes a > search on a form (this completes successfully). Once the form is searched, > another guide (not in the original) is called, which does a table loop (this > also completes successfully). The issue is that the original guide exits at > this point and the final two links are never executed (or even attempted > judging by the AL log). I've double-checked the permissions on the workflow > and all are set to public for test purposes. > Am I missing something obvious? > Thanks, > Mark > > Win Server 2003/MS SQL 2000 > ARS 7.1 patch 6 > ITSM 7.0.03 patch 006 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
