when i restarted the AR System service then it worked. And am able to
login successfully.

but still want to know what could be the reason ?

On Aug 21, 11:29 am, Raj <[email protected]> wrote:
> Hello all,
> I am getting the following error when logging into user tool through
> pre-production system.
>
> ARERR [590] SQL database is not available -- will retry connection
> user: Demo,  server: servernam.....
>
> But I am able to login through test system.
>
> For both test and pre-production system , we have the same database
> server , and have seperate databases for each. Why I am able to login
> through Test system but not Pre-Production ?
>
> From AR Error Messages Document :
>
> Unable to successfully log in to any server.
> 590
> Note
> SQL database is not available—will retry connection.
> The SQL database is unavailable. The process periodically retries the
> connection until a
> connection is obtained or it encounters a fatal error.
>
> Please guide.
> Thanks,
> Raj
>
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