Meenakshinathan, If you decide to switch from using Diary fields to a work log form, here is a free utility that will create the work log form entries by copying your existing Diary fields.
http://arswiki.org/projects/dotnetutil It's named ARS_CreateDiaryForm. HTH -- Stephen Remedy Skilled Professional -----Original Message----- From: Action Request System discussion list(ARSList) [mailto: [email protected]] On Behalf Of Matt Reinfeldt Sent: Tuesday, September 01, 2009 12:19 PM To: [email protected] Subject: Re: Diary Field Issue - Attention - Remedy Product Defect. Meenakshinathan, As a different approach, don't use a diary field for those comments... store each user's feedback/comments as a separate entry in a "work log" form. Relate each entry back using the Instance ID of the ticket. You can display them easily enough in a table field, and/or report off of them as needed. Just a thought. Matt R. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
