I'm assuming that you are on ITSM 7.x. I'm sure that the answer will be different for 6.x or earlier.
What you can do is create your own translate filter to do this. We added one to translate #TIMESTAMP# into the actual timestamp, but you could come up with your own tag, like #MODTIME#, and translate that into your $TIMESTAMP$ - $Modified Date$ value. I know of no built-in structure to do this. If you follow the code you find all the translate filters so this seems like the best place to put something like this. Hope it helps. Regards, Chuck Baldi On Wed, Sep 2, 2009 at 4:47 PM, Brittain, Mark <mbritt...@navisite.com>wrote: > ** HI All, > > What I would like to do is have a statement in an email “Ticket was last > updated 35 minutes ago” > > So in the filter I want to calculate the difference $TIMESTAMP$ - $Modified > Date$ and include the results in the email without first having to store the > results in a field > > Is there a syntax in the Notify text where I can do that? Calculate in > memory and include in the email. > > Thanks > Mark > > ____________________________________________ > Mark Brittain > Remedy Developer > *NaviSite > **mbritt...@navisite.com* <mbritt...@navisite.com> > (315) 453-2912 x5418 (Phone) > (315) 317.2897 (Cell) > > *Reduce Cost of IT with Managed Hosting and Application Services from > NaviSite.** > *Visit www.NaviSite.com <http://www.navisite.com/> Today. > > > > * ________________________________ * > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
