We toyed with the idea for a short time until we realized there would have to be a lot of customziations. OOTB you can already tie Op Cats to Service Types. This was one of the things we would have to customize to add the new service types.
From: "Foy, Nathan" <[email protected]> To: [email protected] Date: 09/04/2009 03:42 PM Subject: Modifying Service Types Sent by: "Action Request System discussion list(ARSList)" <[email protected]> ** Can anyone give me some quick insight on the potential impact to ITSM if the Service Types on Incident are modified? Out-of-box they are User Service Restoration, User Service Request, Infrastructure Restoration, or Infrastructure Event. The possibility of changing these are being floated around now as an attempt to make the service types "make more sense" to the end user. They've also requested that we tie these Service Types into the available Operational Categorization choices. By selecting a particular Service Type the menu for Operational Categorization Tier 1 would change accordingly. I am trying to put together an impact analysis and hopefully persuade them from modifying this data. Any thoughts and/or insight? Thanks, Nathan Foy Remedy & Systems Support IBM Global Technology Services E-Mail: [email protected] CONFIDENTIALITY NOTICE: The information contained in this e-mail, including any attachment(s), is confidential information that may be privileged and exempt from disclosure under applicable law. If the reader of this message is not the intended recipient, or if you received this message in error, then any direct or indirect disclosure, distribution or copying of this message is strictly prohibited. If you have received this message in error, please notify the ServiceMaster Help Desk immediately by calling (866) 597-4321 and by sending a return e-mail; delete this message; and destroy all copies, including attachments. Thank you. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
