Hello, list
ARS 6.0.3 p25 moved ARSystem from win2000 MS SQL 2000 to win2003sp2 MS SQL2005sp3 AREA and ARDBC config was not changed. the same config on DEV and COOP server and no such problem. DSO and eMail services OK. arplugin.log OK: <Queue: Prv: 10005> <Client-RPC: 999999> /* Thu Sep 10 2009 08:48:08.5580 */ Plug-In Trace Log -- ON <Queue: AREA > <Client-RPC: 390695> /* Thu Sep 10 2009 08:48:31.2100 */ +VL AREAVerifyLoginCallback -- user remldapuser <Queue: AREA > <Client-RPC: 390695> /* Thu Sep 10 2009 08:48:31.2410 */ -VL OK <Queue: AREA > <Client-RPC: 390695> /* Thu Sep 10 2009 08:48:31.2410 */ +NS AREANeedToSyncCallback <Queue: AREA > <Client-RPC: 390695> /* Thu Sep 10 2009 08:48:31.2410 */ -NS OK -- 0 <Queue: AREA > <Client-RPC: 390695> /* Thu Sep 10 2009 08:48:49.2310 */ +NS AREANeedToSyncCallback <Queue: AREA > <Client-RPC: 390695> /* Thu Sep 10 2009 08:48:49.2310 */ -NS OK -- 0 <Queue: Prv: 10005> <Client-RPC: 999999> /* Thu Sep 10 2009 08:49:11.0700 */ Plug-In Trace Log -- OFF But problem is the User Form not visible (even for Administrator logged in with LDAP). User see only about 10 forms: Alert List, LDAP config forms, ARS Admin and User Pref, Report forms.) After switching to ARS password all works fine. All LDAP authenticated Users affected. They lost access to all applications (based on Groups membership) Checked User Form (has Public permission). It looks strange to me: arapi.log, it has no User name, but IP address, and Unidentified Client (protocol 11) : <API > <TID: 0000004436> <RPC ID: 0000433403> <Queue: Admin > <Client-RPC: 390600 > <USER: 159.142.139.101 > /* Thu Sep 10 2009 08:48:31.2100 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 11) at IP address <API > <TID: 0000004436> <RPC ID: 0000433403> <Queue: Admin > <Client-RPC: 390600 > <USER: 159.142.139.101 > /* Thu Sep 10 2009 08:48:31.2100 */-GEI OK <API > <TID: 0000004436> <RPC ID: 0000433404> <Queue: Admin > <Client-RPC: 390600 > <USER: remldapuser > /* Thu Sep 10 2009 08:48:31.2100 */+GSI ARGetServerInfo -- as user remldapuser from Remedy Administrator (protocol 11) at IP address 159.142.139.101 <API > <TID: 0000004436> <RPC ID: 0000433404> <Queue: Admin > <Client-RPC: 390600 > <USER: remldapuser > /* Thu Sep 10 2009 08:48:31.2100 */-GSI OK <API > <TID: 0000004436> <RPC ID: 0000433405> <Queue: Admin > <Client-RPC: 390600 > <USER: remldapuser > /* Thu Sep 10 2009 08:48:31.2100 */+GSI ARGetServerInfo -- as user remldapuser from Remedy Administrator (protocol 11) at IP address 159.142.139.101 <API > <TID: 0000004436> <RPC ID: 0000433405> <Queue: Admin > <Client-RPC: 390600 > <USER: remldapuser > /* Thu Sep 10 2009 08:48:31.2410 */-GSI OK <API > <TID: 0000004436> <RPC ID: 0000433406> <Queue: Admin > <Client-RPC: 390600 > <USER: remldapuser > /* Thu Sep 10 2009 08:48:31.2410 */+VER ARVerifyUser -- user remldapuser from Remedy Administrator (protocol 11) at IP address 159.142.139.101 <API > <TID: 0000004436> <RPC ID: 0000433406> <Queue: Admin > <Client-RPC: 390600 > <USER: remldapuser > /* Thu Sep 10 2009 08:48:31.2410 */-VER OK <API > <TID: 0000004436> <RPC ID: 0000433407> <Queue: Admin > <Client-RPC: 390600 > <USER: 159.142.139.101 > /* Thu Sep 10 2009 08:48:31.2880 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 11) at IP address <API > <TID: 0000004436> <RPC ID: 0000433407> <Queue: Admin > <Client-RPC: 390600 > <USER: 159.142.139.101 > /* Thu Sep 10 2009 08:48:31.2880 */-GEI OK <API > <TID: 0000004436> <RPC ID: 0000433408> <Queue: Admin > <Client-RPC: 390600 > <USER: remldapuser > /* Thu Sep 10 2009 08:48:31.2880 */+GSI ARGetServerInfo -- as user remldapuser from Remedy Administrator (protocol 11) at IP address 159.142.139.101 Please, help I've just submitted Support ticket. thanks : Igor Ivanov - DBC, Inc. : Remedy Skilled Proff. : office 703-605-1837 : home 703-979-0514 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
