All, We are configuring our Change Approval Mappings in ITSM Change Mgmt 7.5.01 and we have come up against a limitation in the Out-of-box approval mappings. What we are trying to do is create an 'Approval For*' a custom Role we created in the AP:Role form. OOB Change Mgmt will not allow us to do this and makes us use the Inherent Groups/Roles (i.e. Change Assigned Group, Change Manger Group etc..). To give an example: we wish to create a custom approval role called "AH:Windows" and populate this role with with users who do not have the OOB Change Mgmt "Inherent Groups/Roles" and use this role in level 3 of the Implementation phase approval. Does anyone know how to perform this? Thanks.
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