Perhaps it's a filter phasing issue. Probably any filters that update the record (in order to trigger this filter) need to be named with `! at the end to override filter phasing.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of PRUITT, CHRISTOPHER Sent: Monday, September 28, 2009 3:11 PM To: arslist@ARSLIST.ORG Subject: Stumped - Need some fresh eyes We are stumped on a filter that does not want to fire correctly. Here is the situation. We have an Asset record that has no billing end date set. We set the Billing End Date to the current date/time along with other fields and the filter with the Run If Qualification: 'Billing_End_Date' != 'DB.Billing_End_Date' fires, as expected. This filter is just setting a Audit Trail entry. Right after that, on the same record about 3-5 seconds later we set the Billing End Date back to NULL along with other fields and the same filter does not fire. This is happening inside of a Filter Guide process that calls two different Filter Guide. The first is Set the Asset to Inactive, the second is Set Asset to Active along with new Data. All the data gets set correct including the Billing End Date We do a move by first setting the data for the current Asset record that has Active Billing to Inactive and Set the Billing End Date along with other fields. Later in the Filter Guide process we take that same record and update the new data and reactivate the billing under the new person and set the Billing End Date to NULL. It should work right? Now here is the rub. If we set the Asset record by itself to Inactive and Set the Billing End Date the filter with the Run If Qualification: 'Billing_End_Date' != 'DB.Billing_End_Date' fires. Then is we set the Asset record by itself to active and Set the Billing End Date to NULL the filter with the Run If Qualification: 'Billing_End_Date' != 'DB.Billing_End_Date' fires. But not when we do it inside of a Guide. Anyone ever see this happen before? Our environment is: Oracle 10g Remedy 7.1.00 Build 200708221849 SunOS 5.9 Christopher Pruitt HP Enterprise Services Bank of America Account | CIA - Integrated Applications | IW Infrastructure Team 972.605.7702 office | christopher.pru...@hp.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
