Isabel, Read the section: "Configuring the User Name Alias" in ConfigGuide-630.pdf. I think the 'Authentication Login Name' field will do what you want it to do.
Then you just need to map the AD 'Login Name' to the ARS 'Login Name' in the User form. (A task for an ARS administrator to complete.) Once that is complete, then the users will be able to use an ARS client and use their AD account for authentication to ARS. You may want to add a "home grown" feature to the Mid-Tier login page. Give the user a way to request help if the login fails. Maybe as easy as a "mailto:"; link to have the user contact the helpdesk to get an incident routed to your ARS Admin group. Or as complicated as an "auto login" to the mid-tier to get them to an application to ask them questions and collect data as needed. To bad the AR System does not already have the idea of a "Public application" that a special "no privileges account" could access OOB that could be used for such conditions. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Wed, Sep 30, 2009 at 7:01 AM, Ross, Isabel (Access LLP) <[email protected]> wrote: > I'm about to start a project to move all our users across t > Hello > > I'm about to start a project to move all our users across to Active > Directory integration using LDAP. > > The proof of concept of the LDAP bit of it turned out to be quite > straightforward, but is looking more difficult is matching up our > existing users to the network login IDs. > > For our client users I was thinking I would use a dialogue box which > would pop up and ask them what their network login is. And for those > who aren't sure (I'm sure there will be some), there would be a button > to push that would run a process and get it for them. However, this > button won't work on mid-tier because its an active link running a > process. > > Is there a simple command I can run on mid-tier (without needing any > non-Remedy development tools) which can retrieve this information? > > Has anyone else done something similar who has any advice on dealing > with the practicalities of changing all the usernames around? > > Any suggestions gratefully received > > Isabel > > Remedy 7.5 Patch 2 on Sun Solaris > Mid-tier 7.5 patch 2 on Windows with IIS (all users are internal) > > ***Disclaimer**** > This e-mail and any attachments are for the intended addressee(s) only and > may contain confidential and/or privileged material. If you are not a named > addressee, do not use, retain or disclose such information. This email is not > guaranteed to be free from viruses and does not bind Access in any contract > or obligation. > > SERVICE GLASGOW LLP trading as ACCESS Registered in Scotland. No: SO301705 > Registered Office:112 Ingram Street, Glasgow, G1 1ET > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
