This is correct, but if you have a console that people go to first, you can determine the view name up front, and when the user goes to open the window either via a button or workflow on the table field, you can pass that view name as a parameter. The only problem there is if users can directly open the form, then what you stated has to be done.
Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brien Dieterle Sent: Tuesday, October 06, 2009 2:32 PM To: [email protected] Subject: Re: Views ** You can create Active Links that execute on display, with a qualification of $VUI$ != "the view you want"... You can then perform actions to open window with request-id=request id, and then close the current window... You could either add a qualification that looks at the $GROUPS$ to see if you should run the Active Link, or you could just the permissions on the active link itself so each group can only run their respective active links. Another way is to create URLs that specify the view, or create buttons with ALs that open the form with a specific view, etc. In other words, I wish there was an easier way. I hope someone else has a better answer :-) Brien Dieterle Brittain, Mark wrote: ** Hi All, I have what probably amounts to a really dumb question but I am baffled. What I would like to do is create a different view for two groups. The Manager group only needs to see a small group of fields. The Help Desk needs lots of fields, buttons, etc. I can create the view that each group wants to see, but how do I set it up so that each group sees their view? I looked in the ARS 6.3 manuals and can't find a thing that tells me how. Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected]<mailto:[email protected]> (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com<http://www.NaviSite.com> Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
