BMC offers a SLA management http://www.bmc.com/products/product-listing/53174792-132703-1311.html _____________________________________________________________________________________
John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: [email protected] | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Brittain, Mark" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/19/2009 02:36 PM Please respond to [email protected] To [email protected] cc Subject Re: SLA time Calculations ** Don’t even know what you are asking. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Atherly Sent: Monday, October 19, 2009 2:34 PM To: [email protected] Subject: Re: SLA time Calculations ** Do you have the SLA mogul? _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +401-7899-5735 ext. 2120 | Fax: +401-789-3710 | Email: [email protected] | Site: www.apc.com/ | Address: 132 Fairgrounds Road, West Kingston, RI 02892 USA *** Please consider the environment before printing this e-mail "Brittain, Mark" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 10/19/2009 02:17 PM Please respond to [email protected] To [email protected] cc Subject SLA time Calculations ** Hi All, Does anyone have a good way of tracking the work time of an issue? In my case the issue could be in a Status of Work in Progress, Pending or Closed. What I need to be able to determine is Closed-time minus Create Date minus Pending-time = Time-worked Status History does not work because the Status could go back and forth between Work in Progress and Pending several times during the life of the issue. Suspect this will get complicated but would like to keep this as simple as possible. ARS 6.3 patch 20 Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected] (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_
