Hi All,
Trust the weekend was good to you. I have a general enquiry regarding your experiences on the general configuration and admin of your systems. I am a developer and in our organization, my team have traditionally done all of this. However, since we implemented ITSM around 5 months ago, we have had many calls from the business people to relinquish much of this to them. Initially we gave them the data import sheets to do and after 7 customers they still can't get this basic task right. We are getting requests to dish out the master roles and to allow them to be able to enable and disable the soft config items, like categorizations etc. I am fighting this. What I want to know is what are you guys out there doing? Are you in the same situation or are you from the business end and have taken on these roles for your organization, which would imply that you take on the responsibilities too? Did your organization create system admin roles outside of the development team? One of our biggest issues is that we know we will get all the queries when it falls apart (let me not be to negative, and say if it falls apart), yet we will not know why someone made the changes. It is my experience that people that have not worked with the administration of a system do not understand that a seemingly small change can have huge ripple effect. It would be great if I could get what role you have and why you might or might not support my experience. Kind Regards, Basil Webster Remedy Developer Siemens Southern Africa IT Solutions and Services (Pty) Ltd Infrastructure Operations 300 Janadel Avenue, Halfway House, 1685 T : +27 11 652 7523 F : +27 86 506 2883 M : +27 82 452 9389 basil.webs...@siemens.com <mailto:basil.webs...@siemens.com> www.siemens.co.za ________________________________________________________________________________________ Disclaimer and Confidentiality Note This e-mail communication, its attachments, if any, and any rights attaching to it are, unless the context clearly indicates otherwise, the property of Siemens Limited. It is confidential, private and intended for the addressee only. If you are not the intended recipient and receive this communication in error, you are hereby notified that any review, copying, use, discloser or distribution in any manner whatsoever is strictly prohibited. Please notify the sender immediately that you have received this e-mail in error and delete the e-mail and any copies of it. Views and opinions expressed in this e-mail are those of the sender unless clearly stated as those of Siemens Limited. Siemens Limited accepts no liability for any loss or damage whatsoever, and howsoever incurred or suffered resulting or arising from the use of this e-mail communication and/or its attachments. Siemens Limited does not warrant the integrity of this e-mail communication nor that it is free of errors, viruses, interception or interference. For more information about Siemens Limited, visit our website at www.siemens.com Siemens Limited Company Registration Number: 1923/007514/06 Registered Address: 300 Janadel Avenue, Halfway House 1685 VAT Registration Number: 4790104428 Chairman: Dr S Russwurm*; Deputy Chairman: Dr ATM Mokgokong Chief Executive Officer: SJ Clarkson; Chief Financial Officer: AD Hall Executive Directors: HA Hollier, AM Mathole Non-Executive Director: D Hoke*; Dr MI Surve; K Setzin Alternate Director: R Guntermann*; I Amod; Y Mahomed Company Secretary: V Reddy *German _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
