Remedy Email ARERR 623

[Raj]

Hello All,
I am getting the following while trying to set up remedy email.

ERROR (623): Authentication failed;
        at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
        at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
        at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
        at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
        at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
        at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser
(EmailUtil.java:475)
        at com.bmc.arsys.emaildaemon.LoggingModule.setUserInfo
(LoggingModule.java:753)
        at com.bmc.arsys.emaildaemon.EmailDaemon.startLoggingModule
(EmailDaemon.java:122)
        at com.bmc.arsys.emaildaemon.EmailDaemon.<init>(EmailDaemon.java:93)
        at com.bmc.arsys.emaildaemon.EmailDaemon.newInstance(EmailDaemon.java:
158)
        at com.bmc.arsys.emaildaemon.EmailDaemon.startMonitor
(EmailDaemon.java:877)
        at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine
(EmailDaemon.java:595)
        at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
ERROR (623): Authentication failed;
        at com.bmc.arsys.api.ProxyJRpcBase.verifyStatus(Unknown Source)
        at com.bmc.arsys.api.ProxyJRpcBase.a(Unknown Source)
        at com.bmc.arsys.api.ProxyJRpcBase.arCall(Unknown Source)
        at com.bmc.arsys.api.ProxyJRpc.ARVerifyUser(Unknown Source)
        at com.bmc.arsys.api.ARServerUser.verifyUser(Unknown Source)
        at com.bmc.arsys.emaildaemon.EmailUtil.createARServerUser
(EmailUtil.java:475)
        at com.bmc.arsys.emaildaemon.EmailDaemon.setUserInfo(EmailDaemon.java:
922)
        at com.bmc.arsys.emaildaemon.EmailDaemon.executeComandLine
(EmailDaemon.java:606)
        at com.bmc.arsys.emaildaemon.EmailDaemon.main(EmailDaemon.java:316)
Exception in thread "Email Daemon" java.lang.NullPointerException
        at com.bmc.arsys.emaildaemon.LoggingModule.doWork(LoggingModule.java:
98)
        at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:293)
        at java.lang.Thread.run(Unknown Source)

Any ideas , how to resolve this.

Thanks,
Raj

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