Env: UNIX / Oracle / ARS 7.01 / ITSM 7.03 This just started happening in the last week or so for only two support technicians using our Remedy System. Everyone else is running just fine and I am unable to duplicate the issue.
The two who are having the problem are using ITSM Incident Management application and working tickets from a second level support position. Each time they open an attachment in a work info entry the attachment opens the same file no matter which ticket they are working on. It appears to be an email message from an earlier ticket and now no matter which attachment they try to open it opens the same file every time. I worked with one of the technicians and renamed his "AR System" folder under c:\documents and settings\all users\application data (thinking perhaps it was a corrupted view or search file) and the problem appeared to go away for a day but now it's back. Has anyone seen this before??? Any assistance would be greatly appreciated. Thanks, Robert Dalton _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
