I had inconsistent behavior with that... probably back on patch 001. I am testing with 003 now, and will have to test some different scenarios to see if it will do a better job of spot maintenance.
The other "exciting feature" I hit (patch 003) was that if you select overwrite database (there was an old ARSystem db on the remote SQL Server), the installer issued a drop command for the database (normal behavior), and then issued a drop command for the domain\user account that I had entered as the SQL Server account (Windows authentication to SQL Server), and then it was no longer able to connect to the SQL Server using that account (DUH!) to create the new ARSystem db. Support hasn't been able to explain that bizarre behavior yet, but it is definitely fatal to your installation. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Thursday, October 29, 2009 12:39 PM To: arslist@ARSLIST.ORG Subject: Re: ARS 7.5 Installer ** Can't you only select the Email engine, so that is the only thing that gets installed? Guillaume -----Original Message----- From: Action Request System discussion list(ARSList) on behalf of strauss Sent: Thu 10/29/09 1:16 PM To: arslist@ARSLIST.ORG Subject: ARS 7.5 Installer <RANT> Is it just me, or are any of you having problems with the new ARS 7.5 monolithic installer? It is an all or nothing kind of approach that makes upgrades and repairs a lot more hazardous and unreliable since you can no longer work on just the one problem service (AREmail is the primary culprit here) without running an install against the entire ARS system. In 7.1 and earlier we have always had trouble with the AREmail module - it is one of the services that seldom upgraded correctly, usually losing its ability to connect to MAPI properly and requiring you to uninstall it, wipe all traces of it from the file system and registry, and reinstall it. I haven't figured out any way to do that with the monolithic suite installer without "touching" the entire installation. Someone somewhere must have thought that a single suite installer would be simpler to work with, but in practice it makes a nightmare out of troubleshooting and reinstalling a particular problem service (and AREMail after 4.x has always been a "problem" service - witness the open issue I have had with our production AREmail system crashing on 7.1 since June 2008, still unresolved). It also means that any run of the installer takes WAY longer since you have to go through every dialog even though 90% are irrelevant to what you want to do, and reenter passwords all along the way for things you didn't need to work on, or now they will STOP working. The suite installer might make sense for a new install of a fresh system - ONCE. After that, you still need individual service uninstall-reinstall capability. Part of my frustration is from trying to troubleshoot two 7.5 systems, one upgraded from 7.1 and one a fresh install, neither of which can successfully run the AREmail service and send out mail. The same complaint applies when working on a web server, but you are generally in a more limited environment with only mid-tier and flashboards installed. Upgrading the 7.x mid-tier by installer historically trashes your integration to crystal reports, making it necessary to uninstall it and install a fresh instance in order to get it working again. The monolithic installer gets in the way here too, just not as much (and not as high-risk) because only mid-tier and flashboards are typically on the web server. </RANT> BTW, the 7.5 installer still prompts for account, password, and domain for Email like it always did (5.x, 6.x, 7.0, 7.1), but no longer concatenates domain\account to use when creating the Remedy Email Engine service (so it fails to do so in our environment). You have to enter the account in the form domain\account in order for the service to get installed - the field for domain is now ignored by the installer. I have reported it as a new 7.5-specific defect. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ TRYING to achieve environment: ITSM 7.6.00 (Incident, Problem, Change Management); Remedy Knowledge Mgmt 7.5.00.001; Service Level Mgmt 7.5.00.001 AIE 7.5.00.003 Kinetic Request 4.4.1, Survey Lite 4.4.1, Calendar Lite 1.2+; on AR Server, Approval, Assignment, Mid-Tier, and Flashboards 7.5.00.003 on: Win2K8 R2 Ent x64 / SQL Server 2008 x64 Sp1 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
