Re: CI Relationship Viewer does not work !

[Kelly Deaver]

**

Look at the Troubleshooting guide - http://documents.bmc.com/supportu/documents/00/92/70092/70092.pdf

Start on page 45 

 

Kelly Deaver
Effective Technologies
www.effect-tech.com

kdea...@kellydeaver.com (ARSlist mail)
ke...@effect-tech.com (Business mail)

 

 

-------- Original Message --------
Subject: CI Relationship Viewer does not work !
From: "tristan.rop...@t-online.de" <tristan.rop...@t-online.de>
Date: Mon, November 02, 2009 6:34 am
To: arslist@ARSLIST.ORG

**

Hello,

Installed packages:

CMDB-Version: 2.1.00 patch 004

AR-Version: 7.01.00 patch 005

AR-Database: SQL Server 2008 (SP1)

AR-OS: Windows 7 !!!

I have problems to start my CI Relationship viewer.

Every time i want to see my relationships to the CI, i´m getting this error message in the data visualition field.

"This application can the show the web page".

I checked all the log informations in der AR folder db,

i checked the midtier log and even

the tomcat log files !

I was not able to find any hint of this malfunction.

Does anybody know, what is the reason for this error ( perhaps new OS Windows 7?)

Thanks in advance

Tristan

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