Hi all, when a user has multiple tickets open on a browser and has one or more
Work Log (or any diary field)'s detailed Edit window open, there's nothing on
the window(s) to tell which ticket the Work Log Edit window belongs to.
As was inevitable, a user is unhappy. I want to tell him to not keep more than
one Work Log edit window open at a time, but does anybody have a better
suggestion?
I could do a workaround like add ticket number in the Work Log at the top on
submission. But I think I need to do it with Active Link to have it at the top,
as filters will only append to the content at the end. Won't work for tickets
not submitted with proper clients. And people may have reversed the diary
order...but i could tell them that if they want to see tix number, they keep
the default order. Not a good solution overall.
Has this come up in any environment?
ARS 6.3, Midtier 7.1, Apache.
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