That depends what version of SLM you are using. The 7.1 version has options to allow targets to restart/reopen.
Anne Ramey E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rogerio Aguiar Sent: Wednesday, November 11, 2009 1:11 PM To: [email protected] Subject: SLA re-attached ** I have a question about SLA. I have a situation that allows one ticket to be reopened more than once. I need that the SLA is re-attached and starts running again (a new instance of the SLA or even the same SLA restarting). Is it possible? What is the best approach to achieve this? TIA, Rogerio
