We are running in Single Tenancy and were informed that Public means the end client can see it on Requester Console and Internal means that it doesn't show on Requester Console.
________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Tuesday, November 17, 2009 4:50 PM To: arslist@ARSLIST.ORG Subject: Question about Work Info and View Access in ITSM 7.1 ** Dear Listers, We are trying to see if there is more to what is mentioned in the Incident Management guide for the View Access flag for Work Info records (excerpt below): >From the View Access list, select Internal or Public. ! Internal-If you want users within your organization to see the entry. ! Public-If you want everyone with access to the application to see the entry, including requesters from the Requester console. We are using the application in a single tenancy mode and don't have any other companies or organizations being supported on this instance. I was wondering what the "within your organization" really means, since I see behavior not consistent with what is documented. Any thoughts/inputs? TIA -- Shyam _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
